How Do I Lodge a Return?

Follow the steps below to access your customer account and make your return or exchange happen:

  • Click here for account login.
  • In the "Email" field, enter your email address, and then click "Continue".
  • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • Go back to the account link, and then enter a six-digit verification code.
  • Click the order that you want to submit the return for.
  • If your order has more than one item, then select the items that you want to return.
  • Select a return reason and add a note for the store.
  • Click "Submit request".

The return shipping fee is $9.95. If you're looking to exchange though, you'll only pay the $9.95. We cover the delivery of the new size back to your address.

Once we've received your return request and assuming it fulfils the couple of criteria we have for returns, within 2-3 days of receiving it, we'll send your refund back to the method of payment you used originally.

*What Happens Next:*

When your return has been approved, please return the item(s) to:

*Eltee Sydney*
PO Box 6374,
Kincumber NSW 2251

If you received an incorrect item or an item was missing from your order, please email us at orders@elteesydney.com.au with the details and we will fix it immediately.

Dec 9, 2024

Contact Us

Not finding what you're looking for? Contact Us Directly