Follow the steps below to access your customer account and make your return or exchange happen:
- Click here for account login.
- In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the account link, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click "Submit request".
The return shipping fee is $9.95. If you're looking to exchange though, you'll only pay the $9.95. We cover the delivery of the new size back to your address.
Once we've received your return request and assuming it fulfils the couple of criteria we have for returns, within 2-3 days of receiving it, we'll send your refund back to the method of payment you used originally.
*What Happens Next:*
When your return has been approved, please return the item(s) to:
*Eltee Sydney*
PO Box 6374,
Kincumber NSW 2251
If you received an incorrect item or an item was missing from your order, please email us at orders@elteesydney.com.au with the details and we will fix it immediately.