We want you to love your Eltee Sydney purchase, but we understand that sometimes things don’t work out—and that’s okay!
There are a few conditions, but not many:
- In original condition unworn and unwashed, and returned within 30 days.
- Swimwear and underwear must have their hygiene seal in place and underwear must be returned in its packaging as new.
If you need to return an item, you can log into our self serve returns portal here (don't worry, you won't be hit with a password request, you'll get a code to your phone). Once we receive your return, assuming it meets the couple of conditions below, we'll process your refunds within 1-2 working days.
Customers are responsible for covering the return postage but if you chose to exchange, we'll pick up the cost of delivering your replacement order to you.
RETURNS ADDRESS:
Eltee Sydney
PO Box 6374,
Kincumber, NSW 2251
Australia (include if international)
Please ensure your order # is on or in the return package, along with a note as to whether it is a return or an exchange. You'll get an email to let you know it's all done and dusted! 🫶