Simples! First, log in to your account:
- In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- (If exchanging), please email us at orders@elteesydney.com.au to let us know you've lodged a return with subject (Exchange for Order {include order number}). In the email, let us know what your chosen replacement items are. If there is a cost difference (either less or more than original purchase price, we will either refund the difference or send you a link to pay for the extra.
- Select a return reason and add a note for the store.
- Click "Submit request".
Customers are responsible for the cost of return postage. If you're looking to exchange though, we'll cover the delivery of the new size back to your address.
RETURNS ADDRESS:
Eltee Sydney
PO Box 6374,
Kincumber, NSW 2251
Australia (include if international)
Please ensure your order # is on or in the return package, along with a note as to whether it is a return or an exchange. You'll get an email to let you know it's all done and dusted! 🫶
Once we've received your return request and assuming it fulfils the couple of criteria we have for returns, within 1-2 days of receiving it, we'll send your refund back to the method of payment you used originally.
Jan 28, 2025