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Yes! If you're on the Central Coast, you can collect from our shop in Erina: 📍 Shop 5/162 Central Coast Hwy, Erina 🕙 Monday–Friday, 10am–4:30pm How to organise pick up: 1. Order online using code PICKUPMACS to skip shipping fees 2. Email us: orders@elteesydney.com.au with subject line: Pick U...
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Absolutely – that’s half the fun. Once your order leaves our warehouse, you’ll get a tracking link via email from Australia Post. My tracking says 'Left in a Safe Place' but it's not here Start with a solid scout around the usual drop zones – porches, side gates, meter boxes, pot plants, etc. ...
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Do you deliver outside Australia and New Zealand?
Yes, and we do a little happy dance every time we get an order from somewhere far-flung 🥳 We ship worldwide, with transparent flat rates and customs-friendly packaging. Which countries do we ship to? Anywhere that accepts mail. From Singapore to Spain to Saskatchewan – if you’ve got a post offi... -
Do you have stockists so I buy in-store?
We would love to meet you but our products are only available online (for now anyway!) Don’t worry though, we dispatch Express Post same day (standard within 1-2 days) and delivery is FREE Australia-wide over $99AUS, $129 NZ, $125USD or a flat $24.95AUD for the rest of the world. -
How Long Does Delivery Take? We dispatch Express and Standard orders within 2 business days, then it’s over to the posties. Here’s what to expect: STANDARD POST NSW: 2–4 business days Other AU States/ Territories: 3–6 business days NZ: 4–7 business days USA: 5–9 business days Other Internation...
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How much do you charge for delivery?
How Much Does Delivery Cost? Australia FREE over $99 $10.95 Standard / $15.95 Express under $99 Want Express but you’ve scored free shipping? Upgrade it for $5.00 New Zealand FREE over $129NZD $14.95NZD Standard / $19.95NZD Express under that Express upgrade from free: $5.00NZD USA FREE over ... -
My tracking says 'Left In a Safe Place' but I can't find it
If you've received a notification that your package has left in a safe place, please having a look around any entrances or spots around your house that the postie might've deemed safe to leave it if you haven't already doneso. If that comes up trumps, let us know and we'll lodge an enquiry. Usua... -
Other Delivery Info That Might Be Handy
Do you deliver to PO Boxes, Parcel Lockers and Schools? Yes to all three! Can I change my shipping address after ordering? If your order hasn’t left the building, yes. And you can DIY, too. Just log in to your account using your email address (you'll be asked to set a password, and you're off!...